Provide timely, efficient, and quality IT support to end users through onsite, remote, and home-based assistance, including Directors, CXOs, and VIP users.

Install, configure, maintain, and troubleshoot computers, peripherals, operating systems, software applications, email clients, antivirus solutions, smartphones, and printing systems.

Perform first-level troubleshooting of LAN, Wi-Fi, and other network connectivity issues to ensure uninterrupted user access.

Provide video conferencing and meeting technology support across different platforms at Head Office (HO) and Field Office (FO) premises.

Provision, configure, and manage user accounts, access privileges, and permissions across production systems in accordance with IT security policies.

Assist in managing cloud services, on-premises applications, servers, enterprise and standalone virtualization platforms, and data center operations.

Support database backup and restoration activities and monitor the health and performance of hosts, networks, and applications using IT monitoring tools.

Ensure systems are updated with the latest security patches, antivirus definitions, and required software updates in line with established IT standards.

Support employee onboarding and separation processes, including IT asset allocation and recovery, account provisioning and deactivation, and access management.

Maintain IT asset inventory, conduct asset inspections and health checks, and assist with market surveys and hardware replacement planning as required.

Coordinate with IT asset suppliers and service vendors to ensure timely maintenance, issue resolution, and uninterrupted service delivery.

Receive, monitor, and distribute MRC (Mid-Range Coverage) support calls and ensure appropriate follow-up and resolution.

Ensure compliance with established IT policies, procedures, security standards, and operational guidelines while maintaining the confidentiality of user data.

Take ownership of critical IT incidents, exercise sound judgment in troubleshooting, and collaborate with team members to resolve issues efficiently.