Microsoft 365 Tenant & Identity Setup
• Support setup and configuration of a new Microsoft 365 tenant.
• Configure domain verification, DNS, tenant baseline settings, and admin roles.
• Support Entra ID / Azure AD Connect configuration across multiple on-premises AD domains.
• Configure authentication model, including Password Hash Sync or Pass-through Authentication with Seamless SSO.
• Implement MFA, Conditional Access, admin protection policies, and guest access governance.
• Prepare identity and access documentation, including architecture design, authentication decision record, and Entra Connect configuration documents.
Exchange Online Migration
• Support hybrid Exchange setup using Hybrid Configuration Wizard.
• Migrate user mailboxes, shared mailboxes, archives, resource mailboxes/accounts, service accounts, and public folders.
• Support migration of approximately 3,047 mailbox objects plus around 450 public folders.
• Recreate and validate transport rules, connectors, SMTP relays, and mail-flow configurations.
• Configure Exchange Online Protection, including anti-spam, anti-malware, SPF, DKIM, DMARC, URL/attachment scanning, and related security policies.
• Validate business-critical mail routing rules during each migration wave.
• Support MX cutover, post-cutover validation, monitoring, and issue resolution.
• Prepare mailbox migration wave plans, runbooks, mail-flow design documents, and validation reports.
SharePoint, OneDrive & File Migration
• Support migration hot data to SharePoint Online and OneDrive.
• Assist with SharePoint Online site architecture, governance, content classification, and department/project-based structures.
• Support NTFS-to-SharePoint permission mapping using migration tooling.
• Validate migrated content with department/site owners.
• Support migration of small interim Teams/SharePoint project-space content into the production tenant.
• Prepare SharePoint information architecture, OneDrive governance documentation, file migration plans, and permissions mapping documents.
Microsoft Teams Rollout
• Support organization-wide Microsoft Teams deployment.
• Help implement Teams governance, including team creation policies, naming standards, guest access, and collaboration rules.
• Support transition from legacy meeting/collaboration tools to Microsoft Teams.
• Prepare and validate Teams configurations for users.
• Support Teams meeting, chat, collaboration, and user-readiness validation.
• Prepare Teams governance documentation, migration runbooks, onboarding runbooks, and adoption validation reports.
Endpoint Deployment & Intune Management
• Configure and support Intune enrollment for approximately notebooks and smartphones.
• Support M365 Apps, Outlook, Teams, and OneDrive deployment across endpoints.
• Design and configure role-based Intune configuration profiles.
• Support Autopilot configuration and deployment.
• Support Outlook re-profiling and OneDrive onboarding per migration wave.
• Assist with endpoint compliance policies and device readiness validation.
• Coordinate with hardware and endpoint teams for wave-based rollout.
• Support Intune documentation, endpoint wave plan, rollout schedule, and onboarding runbooks.
Application Integration & Validation
• Validate Microsoft 365 integration with key business applications.
• Support SMTP relay and mail-routing validation for business-critical applications.
• Support Entra ID SSO and email notification validation for integrated platforms.
• Validate Outlook add-ins, authentication, file access, and API connectivity where required.
• Support validation of line-of-business applications using AD SSO, SAML/OAuth, or SMTP relay.
Teams Telephony Support
• Support Teams Phone configuration activities where required.
• Coordinate with the Teams Telephony specialist/partner.
• Assist with Teams Phone client configuration, calling policies, dial plans, number plan validation, and UAT support.
• Support documentation around Teams Phone configuration where needed.
Documentation, Training & Handover
• Prepare technical documentation, configuration screenshots, runbooks, SOPs, and handover materials.
• Support administrator training and operational handover to the internal IT Infrastructure & Security team.
• Contribute to the M365 Tenant Administration Operating Manual.
• Support preparation of operational manuals for the support team.
• Help produce user/admin guidance for Outlook, Teams, OneDrive, SharePoint, and M365 Apps.
• Support hypercare, ticket resolution, root-cause analysis, and final handover reporting.